Overview

This programme is designed to train people on Secretarial and Personal Assistant roles. It includes interactive training sessions with the tutor plus practical sessions. The course ends with an “on the job” simulation in an assessment format and getting the maximum training potential. This course seeks to provide the participant with a sound knowledge base and the practical ability to perform effectively in a Personal Assistant or Secretary role with full job readiness.

FOR WHOM: Secretaries, Personal Assistants, Personal Development. The delivery will be modified to suit the needs of each group.

OBJECTIVES:

At the end of the programme, participants will able to:

• Develop the requisite skills of a 21st Century Secretary, PA or Administrative Professional
• Understand the importance of the role of a Secretary, PA or Administrative Professional
• Align organisations and their purpose to aid in working effectively and therefore becoming aligned with the organisational needs

CONTENT

DAY ONE: THE 21ST CENTURY PAs & SECRETARY

• Roles & Responsibilities
• Understanding the skills & qualities to be effective
• Making an office run as smoothly as possible
• Effective Filing System
• Building Effective Relationships: Understanding Different Behavioural Styles;  The Power Of Positive Thinking And Positive Words
• Understanding Your Manager
• Handling Stressful or Conflict Situations at Work

DAY TWO: ENHANCING ORGANISATIONAL SKILLS

• Planning And Organizing
• Tools For Organizing Your Tasks: Using Task in Outlook
• Analysing Your Priorities
• Creating A Daily To-Do List
• Managing Interruptions
• Making Travel Arrangements
• A Revision of Business Writing Etiquette: Some Tips For Clear And Concise Writing;  Beginnings & Endings For Business Correspondence
• Telephone Etiquette – The Basics

Fees: 70,000 (on-site),  25,000 (online – 7 hours per day)

Dates: 1^st – 2^nd February 2021