OVERVIEW

The programme will assist employees to consistently surpass expectations by going the ‘extra mile”. The approach used is different from the traditional one-on-one service provision, which may be mechanical in certain cases. Participants at this course are encouraged to link customer service to ‘people service’ i.e. focusing on offering service in fulfilment of their purpose in life.

The programme is based on a 225-page book entitled; ‘Choose to Make a Difference’ written by Seyi Wright, the Chief Executive Officer of Wright & Co. Ltd. Seyi, a former Chief Executive

of a bank with over 45 years of work experience including leadership

development and consulting experience will supervise and

facilitate part of the programme.

The book incorporates several real-life, locally relevant experiences

shared in various leadership sessions over the past seventeen

years.

FOR WHOM

The seminar is designed for middle level to senior management executives. The delivery will be modified to suit the needs of each group.

OBJECTIVES

At the end of the programme, participants will:

• Improve personal usefulness/selflessness
• Develop people sensitivity/teamwork
• Enhance commitment to service

CONTENT

1. Appreciating the Power of Choice

Unit 1. Make a Difference: The Choice is yours

Unit 2. Utilizing the Power of Intelligence

Unit 3. Achieving and Elevating Selflessness in organizations

2. The Art of Winning Inside

Unit 1. I Choose to Know Who I Am and Continuously Improve

Unit 2. I Choose to Focus on My Maximum Attainable Level

Unit 3. I Choose to be Principled

Unit 4. I Choose to be an Excellent Steward

3. The Art of Winning Outside

Unit 1. I Choose to Consider People as More Important than Tasks

Unit 2. I Choose to Communicate to Make a Difference

Fees: 105,000 (on-site),  37,500 (online – 7 hours per day)

Dates: 18^th – 20^th January, 2021

Overview

This programme is designed to train people on Secretarial and Personal Assistant roles. It includes interactive training sessions with the tutor plus practical sessions. The course ends with an “on the job” simulation in an assessment format and getting the maximum training potential. This course seeks to provide the participant with a sound knowledge base and the practical ability to perform effectively in a Personal Assistant or Secretary role with full job readiness.

FOR WHOM: Secretaries, Personal Assistants, Personal Development. The delivery will be modified to suit the needs of each group.

OBJECTIVES:

At the end of the programme, participants will able to:

• Develop the requisite skills of a 21st Century Secretary, PA or Administrative Professional
• Understand the importance of the role of a Secretary, PA or Administrative Professional
• Align organisations and their purpose to aid in working effectively and therefore becoming aligned with the organisational needs

CONTENT

DAY ONE: THE 21ST CENTURY PAs & SECRETARY

• Roles & Responsibilities
• Understanding the skills & qualities to be effective
• Making an office run as smoothly as possible
• Effective Filing System
• Building Effective Relationships: Understanding Different Behavioural Styles;  The Power Of Positive Thinking And Positive Words
• Understanding Your Manager
• Handling Stressful or Conflict Situations at Work

DAY TWO: ENHANCING ORGANISATIONAL SKILLS

• Planning And Organizing
• Tools For Organizing Your Tasks: Using Task in Outlook
• Analysing Your Priorities
• Creating A Daily To-Do List
• Managing Interruptions
• Making Travel Arrangements
• A Revision of Business Writing Etiquette: Some Tips For Clear And Concise Writing;  Beginnings & Endings For Business Correspondence
• Telephone Etiquette – The Basics

Fees: 70,000 (on-site),  25,000 (online – 7 hours per day)

Dates: 1^st – 2^nd February 2021

Overview

The ability to analyze, interpret and understand financial information is essential for successful management and leadership in challenging as well as normal times irrespective of the role any manager plays in the organization. For many managers, their organisation’s financial statements remain a mystery and this can unduly limit their ability to take strategic decisions that deliver value.

This highly interactive course has been designed to equip participants with a clear understanding of key finance concepts and related terminology. They will also learn how to interpret financial statements including the relationship among the various financial reports and associated ratios among others.

In addition, managers will gain knowledge in identifying early warning signals, a skill that is greatly required in the new normal.

OBJECTIVES:

At the end of the programme, participants will:
• Understand Finance and Accounting Terminologies.
• Gain a deeper insights to Accounting Standards.
• Learn the similarities and differences between Audited and Management Accounts.
• Understand the nature/structure of Financial Statements as well as analyse, understand and apply them for greater effectiveness in decision making.
• Appreciate the role of financial information in managing performance and its connection with organization strategy.
• Learn how to determine a fair and accurate representation of organisation’s financial position.

COURSE OUTLINE

• Definitions & Legal/Regulatory Framework
• The Case for Financial Literacy
• Accounting Standards
• Audited Accounts
• Management Accounts
• The Financial Statements
• Analysing Company Performance
• The Operating Budget
• Financial Misstatement & Fraud
• The Statutory Auditor

Fees: 70,000 (on-site)  25,000 (online – 7 hours per day)

Dates: 9th – 10th February, 13th – 14th April, 8th – 9th June, 10th – 11th August, 12th – 13th October, 7th – 8th December

OVERVIEW

The desire for great achievements in both corporate and personal spheres of living has always been best fed through interaction with wiser minds. The Unleash your Amazing Potential seminar, practical interaction with wisdom from the perspective of three different generations, unlocks the secret to successful living. With 21 keys, the seminar addresses a bouquet of contemporary issues including; successfully climbing the corporate ladder while maintaining a personal life balance; adopting a paradigm which engenders sustained personal excellence as an employee; and being mindful of the brevity of life to create a sense of urgency, among others.  The seminar is designed to address corporate and individual issues beyond traditional frontiers

OBJECTIVES:

At the end of the programme, participants will:

• Understand how to synchronise personal goals and vision with an organisation’s corporate values and objectives
• Learn how to tackle the daily challenges of teamwork while building long term professional relationships
• Discover their authentic self, through self-examination in enhancing effective leadership.

FOR WHOM: The seminar is designed for Top/ Senior management; Middle management; HR executives; those aspiring to leadership positions. The delivery will be modified to suit the needs of each group.

CONTENT

• Getting Started – Preparation
• Lessons from the Dark Room

• Module One – Re-Examination
• Unit 1: Self Re-Examination
• Unit 2: Be Self-Aware
• Unit 3: Learn To Begin Again
• Unit 4: Give Up To Excel
• Unit 5: Have a Sense of Urgency
• Unit 6: Enrich Your Mind
• Module Two – Restoration
• Unit 1: Bounce Forward
• Unit 2: Recognise Your Immense Wealth
• Unit 3: Overcome the Blame Game
• Module Three – Refocusing
• Unit 1: Keep the End in Mind
• Unit 2: Develop a Worthwhile Legacy
• Unit 3: Challenge the Norm
• Module Four – Releasing
• Unit 1: Run a Horse Race
• Unit 2: Partner with Your Employer
• Unit 3: Dig Deep On Your Relationships
• Unit 4: Lead Your Emotions
• Unit 5: Gain Freedom to Elevate People
• Unit 6: Give Feedback on Performance
• Unit 7: Communicate To Unleash
• Module Five – Renewing
• Unit 1: Be Prepared
• Fees: 105,000 (on-site), 37,500 (online – 7 hours per day)

Dates: 15^th – 17^th February 2021

OVERVIEW

Negotiating skills are needed in most transactions. This highly practical seminar is designed for marketing officers, managers, legal officers or any executive involved in negotiating terms and conditions of a relationship. The cases, Business Etiquette and Being Assertive offer a wealth of practical skills that can translate positive feelings into action. The aim of the seminar is to help participants handle the various levels of negotiation and achieve a condition where all involved parties are win-win outcomes.

FOR WHOM

Mandatory for Marketing Officers; Managers; Key Account Executives; Legal Officers; any executive involved in drawing up agreements

OBJECTIVES

At the end of the programme, participants will:

• Have a deep understanding of negotiation and know how to prepare for formal and informal situations.
• Know how to handle the various stages of negotiation and achieve a condition that leaves all parties involved satisfied.
• Understanding their peculiar negotiating style and build a personal winning strategy.

CONTENT

• What is involved in effective negotiation
• Preparing for a negotiation
• Determining negotiation variables
• Opening a negotiation
• Negotiation tactics, (pitfalls and winners)
• Handling the tradeoff between getting what you need and getting along with people
• Using deadlines and pressure to advantage
• Using appropriate negotiating styles
• Use of power and influence in negotiation

Fees: 70,000 (on-site),  25,000 (online – 7 hours per day)

Dates: 1^st – 2^nd March 2021

OVERVIEW

The term business acumen is simply the art of linking an insightful assessment of the external business world with an understanding of how money can be made. Then stakeholders develop key strategies to deliver desired results. This intelligence provides great scope to make good business judgments and quick decisions that are ultimately profitable for your organisation.

No single aspect of managerial skill is more important. If the assessments and assumptions taken are inaccurate, your organisation’s strategic positioning is likely to be misplaced. The result is developing wrong capabilities, hiring unskilled people, entering into the wrong markets and focusing energy on non-profitable activities.

FOR WHOM

Mandatory for Managers at all levels; Operations mangers who recognize that they have some gaps in certain areas of business acumen such as finance and accounting, marketing, or strategic thinking.

OBJECTIVES

At the end of the programme, participants will:

• Establish and implement an organization’s strategy
• Understand the key drivers of the value of a company
• Understand how to read a company’s annual report and to use this information to monitor the company’s financial health.
• Practice how to quickly form teams and develop leadership and teamwork to achieve generally agreed upon objectives
• Understand the strategic function of marketing and improve a company’s customer focus
• Set budgets to forecast and monitor a company’s cash flow
• Understand the strategic and financial dimensions of making a “business case” for the long-term allocation of a company’s funds

CONTENT

Module One

The Economics of a Business

• The goals of a firm
• Key factors that affect the ability of a firm to reach these goals
• How and why companies react when the economics of their business change
• The importance of both internal efforts and external environment in dealing with the impact of changing economics
• Cash studies of companies faced with changing economics

Module Two

Basic Elements of Finance and Accounting

• Understanding the balance sheet, income statement and statement cash flows
• Accrual vs. cash accounting

Module Three

Strategic Thinking and Planning

• Definition of strategy and summary of different strategic approaches
• Corporate strategy and the portfolio approach
• Product Strategy and Porter’s “Cost Leadership vs. Differentiation” approach
• Short cases and examples

Module Four

Essential Elements of Teamwork and Leadership

• The model for team formation and effectiveness
• Leadership styles

Module Five

Assessing the Financial Health of a Company

• Computing and evaluating key financial ratios
• The importance of the gross profit margin
• The Return on Assets model and its key drivers
• Measurement and importance of cash flow
• Managing working capital
• Making the business case for capital investment
• Cost-volume-profit analysis

Module Six

Marketing Fundamentals

• Marketing and the customer-centric organization
• Marketing Mix or the “Four Ps”
• Marketing Strategies
• Segmentation and Targeting

Module Seven

Marketing (continued)

• Creating customer value
• Building brand equity

Module Eight

Team Building and Leadership

• Review of the simulation experience:  team dynamics
• Four stages of team formation and comparison with the simulation experience
• Leadership styles and effectiveness
• Self-assessment using the simulation experience

Fees: 70,000 (on-site),  25,000 (online – 7 hours per day)

Dates: 15^th – 16^th March, 2021

OBJECTIVES:

At the end of the programme, participants will:

• Be able to understand the pitfalls in various writing styles and identify an effective style for each communication need.
• Know how to be creative in writing major documents for presentation.
• Determine the effective ways of structuring presentations to engender expected action by positively influencing others.
• Understand weak areas in written and oral communication and correct such

FOR WHOM: The seminar is designed for all staff involved in business writing and/or making business presentations. The delivery will be modified to suit the needs of each group.

CONTENT

UNIT ONE – DEVELOPING WRITING SKILLS

Module one

• Understanding forms of communication and relevance of writing
• Developing appropriate writing style
• Overcoming writing inertia

Module two

• Writing internal correspondences
• External correspondence, (layout, structuring and clarity)
• Writing effective proposals

UNIT TWO – PRESENTATION SKILLS

• Preparing for presentations
• Structuring a presentation
• Delivery – content and timing
• Handling difficult people during presentation
• Effective voice usage, pitch, pause and pace
• Use of visual aids
• Relating effectively to the audience

Fees: 70,000 (on-site),  25,000 (online – 7 hours per day)

Dates: 29^th – 30^th March, 2021

OBJECTIVES:

At the end of the programme, participants will learn how:

• To have a result based perspective in meeting the demands of today’s challenges
• To enhance productivity within teams and enhanced commitment of organisational imperatives
• To uncover their unique narrative and inspire collaborative action across the business

FOR WHOM: The seminar is designed for middle-level managers and supervisors. The delivery will be modified to suit the needs of each group.

CONTENT

Module I – Foundation of Leadership Key Points

• Integrity
• Leading with Integrity
• Build trust
• Be consistent

Partnership

• Build  relationship with your team
• Share the big picture
• The power of collaboration

Affirmation

• Praise and appreciate people
• Recognize others
• Personal renewal

Putting It All Together

• Engender participation and commitment
• Direction
• Win the respect and trust of your team

Module II – Gong Ho!

Unit 1: Gung Ho! Story

Unit 2: Spirit of the Squirrel Worksheet

Unit 3: Way of the Beaver Worksheet

Unit 4: Gift of the Goose

Fees: 70,000 (on-site),  25,000 (online – 7 hours per day)

Dates: 12^th – 13^th April 2021

OVERVIEW

Given the increasing challenges of the economy coupled with attendant

pressures of work there is a high possibility of increased executive stress,

causing huge loss of man-hours if appropriate steps are not taken to develop

effective coping skills. The loss of man-hours is usually not just manifested as

people being absent from work, rather it is a condition of being present but

‘absent’, described by the euphemism – ‘ presenteeism’

Objectives

At the end of the programme, participants will be able to:

• Understand the linkage of their total health- mental, emotional and

physical – to work excellence

• Know the steps to effect lifestyle changes to improve their total health
• Know what leadership and management changes they need to

implement to enhance personal and organisational health

Fees: 105,000 (on-site),  37,500 (online – 7 hours per day)

Dates: 26^th – 28^th April, 2021

Overview

Every growing organisation has a goal of developing managers to have requisite skills that will ensure the all-round development of those led. In actualizing this objective, there is the need to integrate into the learning and development initiative a tool/methodology in assisting managers/supervisors in harnessing the composite skills that unleash the latent potentials in their direct reports. This also entails partnering with the HR function (as primary drivers/promoters) in developing new hires and established employees in ‘leading future growth’. This programme can be done in phases, enabling the participants to integrate learning outcomes to their unique business space.

Topics Covered

• Self-Management/Self-mastery
• Leadership  Emotional Intelligence
• Team Management
• Performance Management
• Innovation
• Business Writing and Presentation Skills
• Managing Meetings
• Basic Finance and Budgeting
• Perfecting the Art of Execution

Target Audience: Middle Management

Fees: 175,000 (on-site),  62,500 (online – 7 hours per day)

Dates: 10^th – 14^th May 2021

Overview

Organisations can harness their  vast  potentials  by  focussing  on commitment  of  every  employee  to  build of  staff  at  every  cadre  would  need  to  get  involved  in climate  that  is  geared  towards Topic s Covered getting enduring  teams the .  In  addition,  members creating  an  organizational turning  dysfunctional  groups  into  productive teams . The  Team Building  programme  is  designed  to  create  a  culture  of  receptivity where  staff  can  bond  into  teams  by  imbibing  the  organisation’s  core  values  across every  cadre.  The  programme  will  focus  on  building  lasting  legacies  through engendering  selflessness,  empathy ,  and  team  work. The  programme  will  focus  on  developing  the  skills  critical  to  a  successful  team effort  including  cooperation,  trust,  effective  communication,  commitment  and leadership  amongst  others.

Through  adventure  education  activities,  participants will  gain  a  greater awareness  of  the  group  process,  and  learn  skills  that,  when  taken  back  to  the workplace,  can  promote  healthier  relationships  both  internally  and  externally

Topics covered

• Understanding the  concept  of team  building
• Collaborating for  results
• Communicating for  Team Effectiveness
• Dealing with  Workplace Diversity
• Sustaining Team  Work

Target Audience: Middle Management

Fees: 70,000 (on-site),  25,000 (online – 7 hours per day)

Dates: 24^th – 25^th May, 2021